I stopped by today for warranty work on a 13 year old vehicle. I've read the horror stories online of places who do all they can to get out of doing warranty work so I was worried about how it might go. I'm very pleased to report Stephanie and everyone else was super friendly and helpful. No fuss at all, they diagnosed it, told me it had a lifetime warranty and ordered the part. I will have to return since the part wasn't in stock but it goes a long way toward putting me at ease that they want to help even if it's just honoring a warranty issue.
I want to say Al Hatcher the Sales Manager went out of his way to help me.I bought a vehicle there and a few days later realized there was an oil leak.Al went out of his way to make sure this was taken care of.Al is a man of his word.Will definitely recommend Acura of Chattanooga. Also a shout out to Xander in the service department for the customer service he provided me.I truly recommend you buy and service your vehicles here.
These guys are great. Since the change of ownership, there is a huge difference in the overall experience at this dealership. The service department is fantastic. The guys and gals there go out of their way to make sure their customers are 100% satisfied. Zander is the service manager, and he takes a lot of pride in his work. His dedication to the customer shows. Great job!
Kevin is amazing! Service is hands down the best in Chattanooga!
Great service department!
Nice people to work with.
Polite and listened to what I wanted.
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